www.ccma.org.uk	Call Centre Management Association, dedicated to supporting contact centre leaders.
www.erlang.com	Westbay Engineers Limited. Online Erlang calculators. Telecom Design forum.
www.mitan.co.uk	Mitan, download trial versions of forecasting software.
www.callcentreworld.com	Call Centre World site, lots of info for Call Centre professionals. Approx 50% can be accessed as a guest, requires registration for full access
www.pipkins.com	Pipkins, designers of Maxima Advantage forecasting software.
www.swbroadband.co.uk	SW Broadband is a UK based web site hosting company. The home of erlang.co.uk

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